About the Company
Solvere One has established a top-level brand that focuses on network security and proactive management solutions as a chosen provider of IT services and consulting. Inspired to assist organizations during the current global financial crisis and beyond, Solvere One focuses on corporate partnership, proactively managing technology that proves vital for business productivity and growth, while reducing the cost of IT ownership. We provide an executive level, white-glove support.
Solvere One is seeking highly-qualified candidates to perform Help Desk Technician support for our clients while working from our Dulles, Virginia headquarters. The Help Desk Technician will field all Help Desk calls from our clients' end users and create the initial record of the request. Help Desk Technician will resolve all Level One issues over the phone, pass all Level Two requests on to a Network Technicians and Sr. Systems Administrators, and contact third-party vendors for warranty service repair. Therefore, applicants need to multi-task duties and prioritize according to client needs and schedules. Highly qualified candidates will be self-starters, highly motivated and eager to contribute to the well being of the organization while operating in a fast-paced environment.
Examples of key duties are interpreted as being descriptive and not restrictive in nature.
Employees will be expected to interact with clients on a daily basis in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.
This is a full-time, salaried position. Salary commensurate with experience.
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire."