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Desktop Support Technician w/TS/SCI

About the Company

Solvere One has established a leading brand that focuses on network security and proactive management solutions as a chosen provider of IT services and consulting. We provide the executive level, white-glove support. Therefore, applicants need to multi-task duties and prioritize according to client needs and schedules. Highly qualified candidates will be self-starters, highly motivated and eager to contribute to the well being of the organization while operating in a fast-paced environment.

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Solvere One is seeking a highly-qualified candidate to perform Help Desk Technician support for our clients while working directly with our existing clients. The Help Desk Technician will all requests directly provided by our client.  

**Applicants must hold an active TS/SCI Security Clearance to be considered 

Position Requirements:

Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, local network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.

  • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software.
  • Delivers, tags, set up, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
  • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC equipment and peripherals that are not covered by third-party vendor maintenance agreements.

Employees will be expected to interact with clients on a daily basis in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also needed.

This is a full-time, salaried position.  

Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.

"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire."

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